Case Study
How this IT giant sped up its Vendor Payments cycle by 2X in 72 hrs
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Our client is a leading software development company based out of Bangalore. They deliver cutting edge digital transformation to large enterprises and count some of the world's biggest brands as their clients. It’s worth noting that our client employs almost 6000 people across 11 locations in 3 countries.
Their procurement team makes hundreds of purchases every month from a pool of 500+ registered suppliers. The team would purchase everything from furniture to IT equipment, and even food supplies and software. Paying vendors on time was the most critical KPI of this business process.
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They had been using an ERP system to record all financial transactions in the organization. Given that the system contained years of precious financial data, it had become indispensable.
As with all legacy software, this system was hard to use and even harder to integrate with new tools. Hundreds of hours were wasted on manual tasks when trying to manually pull and push data into the ERP system.
Vendors were eager for updates on the payment process. They repeatedly called the procurement team for information. Large volumes of calls added to the procurement team's stress and ate into their bandwidth.
Invoices were often approved over email. However, long discussions and multiple information requests cluttered these email threads and flooded inboxes. Making sense of information became a cumbersome task, thus slowing down the entire process.
When an invoice was rejected, the workflow became incredibly complex. It wasn’t immediately clear as to why an invoice was rejected, and who was responsible for making amends. Because of the confusion, users would have to call or meet stakeholders to find out what had gone wrong.
Hubbler has helped automate a complicated, multi-level business process in less than a week. Our processing time is now 60% faster and everything is approved on time. Our team likes using the slick mobile app and our vendors love the self-serve portal.
By using Hubler's zero-code App Studio, They were able to build a customized app to manage the entire procurement process. It took them less than a week to build and was available on Web, iOS and Android.
The app connected the workflow of all concerned parties – suppliers, procurement, business, and finance. Each user’s actions were in sync with the next, and the teams worked together in perfect harmony.
They liked how they could customize every aspect of the app to suit their exact needs. Values, nomenclature, forms, drop-down menus, rules and more.
Regular updates for vendors. Updates on the approval process and an evolving estimate of when they could expect payment.
Hubler made it very easy to request and grant approvals. Everyone had a clear view of pending actions. Managing large volumes became easy.
A record of all actions taken by all users for smooth coordination. This feature allowed all three teams - procurement, business, and finance - to be in sync with each other's efforts.
They stored all information related to suppliers on its PeopleSoft ERP. Thanks to Hubler's connectors, they were able to easily integrate their ERP for seamless push and pull. DreamSoft’s employees no longer had to waste hundreds of hours on pulling data from the ERP and compiling it into a report. Hubler served up beautiful reports in seconds.
Based on rules set by their team, bots would automatically manage rejection flows. They would ensure that the right users took the right action.
Hubbler has helped automate a complicated, multi-level business process in less than a week. Our processing time is now 60% faster and everything is approved on time. Our team likes using the slick mobile app and our vendors love the self-serve portal.
