What is BPM in Healthcare - Meaning, Uses, And Benefits

August 28, 2022
Alok Suman
Process Management

Every business is made up of a collection of processes and operations. An efficiently functioning organization always has its processes well-planned and executed for maximum productivity and minimum waste.

The same concept applies to healthcare institutions as well. In addition to providing the best service for the patients, healthcare institutions need to ensure that their business processes are running smoothly as well.

These institutions always need to stay updated with the latest industry norms and requirements since healthcare is a sensitive aspect.

Business process management is particularly important for the healthcare industry because of its potential to boost productivity.

In a BPTrends report, a survey highlighted that 75% of the respondents emphasized that their organizations achieved the set goals through implementing BPM processes and technologies. For healthcare, these numbers can translate into improved patient outcomes, better customer satisfaction, and higher productivity among the caregiver staff.

Let’s understand what business process management is and the role it plays in the healthcare industry.

What is BPM in Healthcare?

The task of examining every single business process in detail by itself and as a collective entity that helps the organization run smoothly is termed business process management (BPM).

In simpler words, business process management is the design, analysis, and readjustment of the core processes that comprise the functions of an organization.

In healthcare institutions, business process management can streamline countless internal operations by positioning the establishment better in terms of data use in a digital world.

Healthcare is in a transformative stage. Applying BPM to institutional processes helps the establishment be more cost-effective and resilient. It also helps reduce potential errors in patient handling by enabling data availability at the point-of-care.

Furthermore, business process management can help connect multiple stakeholders in the healthcare ecosystem to deliver a seamless delivery of services.

For example, caregivers, clinicians, insurers, and diagnostics can access information over hyperconnected systems enabled through efficiently orchestrated cloud processes.

Let’s understand in detail how business process management can transform healthcare.

5 Ways BPM Can Transform Healthcare

Business process management aims to streamline all operations by addressing the issues inherent in the core processes of an organization. Here are 5 ways in which BPM can transform healthcare:


Ever since the digital revolution, the world has entered an era of data sensitivity.

Consumer data privacy regulations like GDPR (General Data Protection Regulation) and HIPAA (Health Insurance Portability and Accountability Act) have now come into the picture, requiring all organizations that collect consumer data to comply.

Especially in healthcare, where patient data is highly sensitive and private, ensuring compliance with these regulations is essential. For this purpose, BPM software can help set up processes that ensure automatic compliance with applicable laws.

Leave Management

Healthcare institutions deal with thousands of staff punching in and out every day. It becomes hectic to deal with leave requisitions, approvals, and absentee details at a granular level when processes are manual.

On the other hand, BPM software designed using a no-code solution like Hubler can automate the leave management systems to a great extent.

Patient Scheduling

A healthcare facility deals with various facets of admitting and discharging a patient, and it involves interdepartmental coordination and processes.

For example, a patient that arrives must be referred to a medical practitioner who is currently available. They must then be directed to the pharmacy or diagnostic as directed. When done, a follow-up or check-in must be scheduled.

By using BPM software, this process flow can be orchestrated centrally, and a seamless data handover can be achieved. It can reduce loss of service quality during the transition by making patient data available to respective departments when needed.

Procurement and Supply Chains

The toughest part of running a healthcare facility is to keep track of incoming supplies (medicine, equipment, tools, etc.) and tally the quantities with procurement requisitions, quality standards, inventory status, and much more.

Using business process management software helps manage procurements easily through automation and approval acceleration.

Document Management

A healthcare facility deals with documents like EHRs and EMRs, admittance and discharge papers, invoices and maintenance records, prescriptions, diagnostic reports, etc.

It is hard to keep track of each document and where it is going. Business process management software automates and keeps a record of a lot of the documentation aspects of a healthcare facility.

BPM Uses in Healthcare

Business process management is proving to be of high utility in the healthcare industry. The six major areas where BPM is put to good use in the industry are:

  • Automation of workflows for efficient process flow
  • Collaboration functions to allow seamless sharing of data between stakeholders
  • Compliances, data storage, and management
  • Analytics and reporting concerning inventory, procurement, revenues, and more
  • Accelerating approvals processes
  • Customizable, comprehensive user interfaces for ease of use

Adopting a truly digital approach to running a healthcare institution necessitates business process management.

How Can BPM System Improve Healthcare Management?

Traditionally, healthcare institutions deal with many inefficiencies in processes and operations. Most of these are concerned with handling paperwork, staff, and procurement. The lack of interdepartmental communication and manual delays in processing greatly stunt the growth and functioning of an organization.

  • When BPM software runs at the core of healthcare, it choreographs efficient coordination between departments, streamlining communications and data availability and accessibility.
  • Automation of processes allows for time and cost savings in addition to the acceleration of computational tasks and processes.
  • Implementing business process management software results in a lean process ecosystem that minimizes waste and capitalizes on the power of technology.

How Hubler Can Help Healthcare Institutions in BPM

Every business has its own unique needs from a software solution. Hubler recognizes the need to customize a technology to suit the specific needs of your healthcare facility.

Our no-code platform allows you to not just customize but create a whole new business process management system from scratch, according to your requirements.

Hubler’s no-code platform is easy to use and employs drag-and-drop functionality to aid and accelerate the development of BPM software that perfectly resonates with your healthcare facility.

To know more about Hubler’s no-code solution, you can visit us here.

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